Terms & Conditions
BY ACCESSING THIS WEBSITE AND / OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
The Heritage53 website is operated by Ibieventz SL, a company registered in Spain (hereinafter referred to as “us” or “we”).
You are deemed to have placed an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement by email, detailing the products you have ordered. Order acceptance and the completion of the contract between you and us will take place on the despatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled the order in accordance with the instructions below. Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- We do not deliver to your area
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- You not meeting the eligibility to order criteria set out in these Terms and Conditions
If there are any problems with your order, we will contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this website.
PRICES AND PAYMENT
The prices payable for products that you order are as set out on our website. The total cost of your order is the price of the products ordered plus delivery charge. Payments for purchases on our website are transacted by Stripe, which accept payments from most major credit cards.
Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including product descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.
We make every effort to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Every care is taken to ensure descriptions and measurements are accurate, however variations may occur. Measurements are approximate and may vary according to the size of the item.
REFUSAL OF TRANSACTION
We reserve the right to withdraw any products from this website at any time and / or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:
- Register by providing your real name, phone number, email address, payment details and other requested information
- Be over 18 years of age
- Stipulate a valid delivery address. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
- Possess a valid credit or debit card issued by a bank acceptable to us or have a valid account with PayPal
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
You may cancel your contract with us for the goods you order at any time up to 14 days from the day you receive your goods, except orders for custom-made products which cannot be cancelled. To cancel your order you must notify us in writing by email to email@example.com, quoting your name and order reference. If the goods have been despatched then please follow our returns policy as detailed below.
If you have received the goods after you cancel your order then you must send the goods back without unpacking them to us at your own cost and risk. Once you have notified us that you are cancelling your contract, any sum debited from you will be re-credited to your account as soon as possible provided that the goods in question are returned by you and received by us in the condition they were in when sent to you.
We will deliver your order to the delivery address given at the time you place your order. Delivery will be made as soon as possible after your order is accepted. You will become the owner of the goods you ordered when they have been despatched and full payment has been received.
Delivery charges for most products are based on the size and weight of the products ordered and the delivery address. The UK delivery charges for some products are based on the order value of those products, including free delivery for orders above certain values. You can check these charges at the Shopping Cart or Checkout. Please note that delivery charges for furniture, lighting and other large items can be significantly higher than for smaller items. If you have any issues with delivery charges please contact us and we will work out the best quote for you.
Deliveries outside the UK may be subject to import duties and taxes (including any applicable local VAT or similar sales taxes), which are outside our control. Once the shipment reaches its destination country, the relevant authorities or the shipping company will contact you with further information on such charges, which must be paid by you before the goods can be delivered.
DELIVERY OF SMALLER ITEMS
Smaller items may be shipped directly from their suppliers or from our premises. To ensure we provide the best service to you, we use different couriers depending on the size of the item and the shipping destination. We will provide you with the tracking details for your delivery as soon as it is available. If you have any issues with your delivery please contact the courier company directly or get in touch with us. Please note this delivery service is non-timed and kerb-side only.
DELIVERY OF FURNITURE AND OTHER LARGE ITEMS
Furniture and other large items may be shipped directly from their suppliers or from our premises. These items will be delivered by a courier or by a specialist shipping company, depending on the size of the item and the shipping destination. Please note this delivery service is non-timed and kerb-side only.
If you require an enhanced delivery service (timed delivery, delivery to room of choice, product assembly, removal of packaging and old items of furniture etc), please let us know at the time of your order and we will arrange such service for you at an extra charge.
Please note that you are responsible for ensuring the products you ordered can be delivered safely and reasonably to your property. This means that, amongst other things, you must ensure doors, corridors and other passageways are sufficiently clear and spacious for the delivery of the products you ordered. If you have any questions regarding product size or have doubts about access, please let us know at the time of your order. If access issues are identified before the delivery we can organise specialist services (such as removal of doors and windows, hiring specialist lifting equipment etc) at an extra charge. If the delivery has to be aborted because it cannot be executed reasonably and safely, your order will be cancelled with 50% of the product cost (excluding delivery charges) refunded to you.
DELIVERY OF MULTIPLE ITEMS
If your order includes more than one item, we may choose to wait until all items are available before despatching them together or ship them separately to you as they become available, depending on the delivery lead times of the different items, where they come from and the delivery address. In such cases we will let you know how your items will be delivered when we confirm your order.
DELIVERY LEAD TIMES
Delivery times provided by us are non-binding estimates only, based upon the best available information available at the time the estimates are made. Estimated delivery times will be considered as accepted by you unless disagreement is notified to us in writing within seven days of order placement. Special delivery conditions requested by you should be given in writing at the time of order placement and will be considered by us and if necessary conditions and charges may change accordingly.
DAMAGED GOODS AND / OR INCOMPLETE DELIVERIES
If the products we delivered are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we ask you to examine the products as soon as possible after delivery and if possible you to notify us of the problem in writing by email to firstname.lastname@example.org, quoting your name and order reference, within three working days. Depending on the circumstances, we may then ask you to return the products in question to us. Products may sometimes be damaged during transit. If the packaging looks damaged do not sign for the delivery without checking the product. If the product is damaged you may refuse to accept it. Alternatively you can sign for the delivery but write clearly on the slip that the products have not been checked.
If you notify a problem to us under this condition, our obligation will be, at your option:
- To make good any shortage or non-delivery
- To replace or repair any goods that are damaged or defective
- To refund to you the amount paid by you for the goods in question
Products that have been made to order cannot be returned. If such products are received damaged or defective then replacements will be manufactured and delivered as replacement as soon as possible. For standard products which have not been made to order you may return them within 14 days of delivery to an address specified by us. However we are not responsible for any item that is not returned in the manner set forth below. The product you return must be in new, unused, condition with all the original packaging and product tags still attached.
New and unused means that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it was used. In such cases, the item will be returned to you. All correctly returned products will be credited to the original purchaser’s account. If returning by post the parcel and its contents are your responsibility until they reach us. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using registered post and retaining the proof of postage as we may require signed proof of delivery. We are not responsible for returned goods being lost or damaged in transit.
We only collect personal information from our online visitors on a voluntary basis and only during registration or placing an order. Visitors purchasing goods and services online will need to provide a valid credit or debit card number and expiration date, in addition to their name, mailing address, telephone number (your telephone number may be given to our carrier), and email address. These details allow us to process your order and to let you know the status of your order.
HOW THIS INFORMATION MAY BE USED
When you register with us, you will be asked to provide personally identifiable information. The information you provide allows us to alert you to new products, services, special offers / promotions, news and events. We will not share your information with parties outside our organisation (except to the extent required by law, court order, or as requested by other government or law enforcement authority.)
If at any point you wish to have your name removed from our database, you can inform us by email at email@example.com.
SAFEGUARDING PERSONAL INFORMATION
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. We accept responsibility under these Terms and Conditions for its commitment to you.